Silvivia — Terms of Service

Last updated: 30 August 2026 · Operated by Solonava Labs, LLC

1. Service & operator

Silvivia is a single-user life-admin companion that helps you keep track of tasks, appointments, contacts, documents, notes, medications and personal check-ins. The service is operated by Solonava Labs, LLC, a California limited liability company based in the United States. References to "we", "us", "our", or "Silvivia" in this document mean Solonava Labs, LLC. By creating an account at silvivia.com or in the Silvivia mobile app you ("the user") agree to these terms. You can reach us at support@silvivia.com.

2. Not medical, legal or emergency advice

Silvivia is not a medical device, healthcare provider, pharmacy, legal adviser or emergency service. Medication reminders, appointment notes and check-ins are organisational tools only. In any emergency you must contact your local emergency services (e.g. 911 in the US, 000 in Australia, 112 in the EU) directly — never rely on Silvivia. Always consult a qualified professional for medical, legal or financial advice. This applies equally to anything said by the built-in AI assistant (see section 8).

3. Free trial, pausing & data retention

New accounts include a 30-day free trial. We will email you a warning on day 28. If you have not started a paid subscription by the end of day 30, your account is paused — access is locked, but your account and all associated data are kept for 60 days. If you start a paid subscription at any time within that 60-day window, your access is fully restored with all of your data intact. If 60 days pass without a paid subscription, your account and all associated data are then permanently deleted. The same pause-then-delete process applies if a paid subscription later lapses and is not renewed. Re-registering with the same email after deletion will not grant another free trial.

4. Subscriptions & auto-renewal

Paid plans are: Monthly $7.99, 3-Month $19.99, 6-Month $34.99, Annual $59.99 (USD). Subscriptions renew automatically at the end of each billing period using your saved payment method until you cancel them in Manage Subscription. You may cancel at any time; access continues until the end of the current paid period. Payments are processed by Stripe on the website or by Apple through the App Store when you subscribe in the iPhone app.

5. Acceptable use

You agree to use Silvivia only for your own personal life-admin needs, to keep your login credentials secure, and not to attempt to access other accounts, reverse engineer the service, or use it for any illegal purpose.

6. No warranty / limitation of liability

Silvivia is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, Solonava Labs, LLC (the operator of Silvivia), together with its contractors and suppliers, accepts no responsibility and shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, revenue, goodwill or other intangible loss, arising out of or relating to:

Data breaches, unauthorised access, hacking or interception of your data, whether occurring on our systems, on any sub-processor's systems (including Stripe, Resend, Twilio, Replit), or in transit between them;
Incorrect, careless or unintended use of the app by you or anyone using your account — including but not limited to mis-entered medications, mis-entered appointments, missed reminders, dismissed notifications, sharing your login credentials, or relying on the app instead of a qualified professional or emergency service;
Bugs, errors, defects, downtime, data loss or undetected faults in the app, including issues we are not aware of or have not yet fixed; and
Missed reminders, missed medications, missed appointments, lost data, or any inability to access the service for any reason.

You acknowledge that you use Silvivia at your own risk and that you are solely responsible for the accuracy of the information you enter and for independently verifying anything important (medication doses, appointment times, legal or financial details) before acting on it.

Consumer rights carve-out. Nothing in this section is intended to exclude or limit any liability that cannot lawfully be excluded or limited in your jurisdiction. In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or any rights you may have as a consumer under applicable mandatory law.

7. SMS Terms & Conditions (messaging and voice notifications)

If you enable SMS, WhatsApp or voice reminders in Settings, you consent to receive automated transactional messages and calls from Silvivia at the phone number you provide, sent through our messaging sub-processor Twilio, Inc. These messages contain only the reminders and account notifications you have set up in your own account — for example task, appointment and medication reminders, daily check-in prompts, and login verification codes. We do not send marketing or promotional content over SMS, WhatsApp or voice.

Message frequency varies and depends on the reminders you create.
Message and data rates may apply depending on your carrier and mobile plan.
Reply STOP to any SMS to cancel and unsubscribe from SMS messages at any time.
Reply HELP to any SMS for help, or contact support@silvivia.com.
You can also disable any channel from Settings, or remove your phone number entirely.
Mobile carriers are not liable for delayed or undelivered messages.

See how SMS opt-in works and our Privacy Policy — SMS, voice and messaging consent for full details on how we handle your phone number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

8. AI assistant

Silvivia includes an optional AI assistant ("Tell Silvivia") that you can talk or type to. It can help you create and manage items in your own account (tasks, appointments, medications, contacts, notes, check-ins and settings) and can answer general questions conversationally, including reading its answers aloud.

AI-generated content may be inaccurate. The assistant's answers are generated by an artificial-intelligence language model and may be incomplete, out of date or simply wrong. General answers are provided for convenience only — always verify anything important before acting on it, and never treat the assistant's answers as medical, legal or financial advice (see section 2). The assistant does not have access to live information such as current news or weather.
You stay in control of changes. The assistant only proposes changes to your account; nothing is created, changed or deleted until you confirm it. You are responsible for reviewing each proposal before confirming, and for the accuracy of anything saved to your account this way.
How your words are processed. When you use the assistant, the text of your conversation — together with a snapshot of your relevant account data (such as task and appointment names and times) needed to answer you — is processed by our AI sub-processor to generate the reply, and by our speech sub-processor when replies are read aloud (see our Privacy Policy). Your conversations are not used to train AI models by us.
Fair use. The assistant is intended for reasonable personal use within your own account. We may apply usage limits and may suspend the feature for abuse (see section 5).

To the maximum extent permitted by law, the No warranty / limitation of liability section above applies fully to the AI assistant and its answers.

9. Changes

We may update these Terms from time to time. Continued use of Silvivia after an update constitutes acceptance of the new Terms; significant changes will be notified by email and may require you to re-accept on next login.

10. Contact

Questions about these Terms can be sent to support@silvivia.com.